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Measurements Not Populating

Updated

My measurements aren’t populating the worksheet.  What do I do?

Was the calculation package used?

First, make sure the measurements were captured using your equipment’s calculation package.  Keep in mind that some machines only have calculation packages for certain study types.
If you’re not sure whether a calculation package was used, look at the study images.  Measurements that were captured with a calculation package are identified with meaningful labels that tell the Studycast system where the values belong on the worksheet.  Measurements captured without a calculation package do not have these specific labels.

With Calculation Package


Without Calculation Package


A calculation package was used, and no measurements are populating

If you’re using the calculation package, and none of your measurements for a given study are populating, there are several reasons why this might occur, including:
  1. Your equipment cannot export calc measurements as Structured Report (SR) data
  2. The SR option is not currently enabled on your equipment
  3. Your equipment is sending the calc measurements with labels the Studycast system does not recognize

A calculation package was used, and a few measurements are not populating


If you’re using the calculation package and just a few measurements did not populate, follow these simple steps:
  1. Open the Studycast worksheet with missing measurements and click the Support tab at the top of the page. A pop-up window with Support information will appear.
  2. Complete the Support Request Form section noting the measurements that didn't populate (ex. Right SFA Prox 3.6 cm did not populate the worksheet). On submission the form will automatically include your Studycast username and the Study ID of the worksheet you're viewing.
  3. Press the Send button to submit the form to Studycast Support. You will be notified within 3 business days after Studycast has reviewed and made updates to begin populating the missing data.

Contact Us

If you’re capturing measurements using a calculation package, and they are not populating your worksheets, contact Studycast support.  We’ll work with you to resolve the issue.

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