Why can’t I view studies

1. My Studies page is Blank when I log into Studycast?

      a. Is this your first time logging into Studycast?  Have you previously had access to exams?

            1. Have your account administrator check to ensure you are assigned access to a Division (for Administrators, Sonographers/Technologist, Staff users) or Group (for Reading / Referring users) in Studycast.

            2. Are there any exams assigned to your Division/Group?

      b. Check to make sure there are no filters (search options) currently selected

            1. Click on the Reset option next to the Search Button to clear your search

      d. Clear browser cache

      e. Contact Studycast Support

2. My Image Viewer will not open?

      a. Does the Image Viewer icon appear on the studies page?

            1. If no Image Viewer icon contact your account administrator for assistance with permissions on Studycast.

      b. Able to access  the Image Viewer, but images do not load.      

            1. Clear browser cache

            2. Contact Studycast Support