Login and Password Issues

How do I reset my password?

1. Click the "Forgot password" link on the login page. 
   
2. Enter your email address and click submit. 
   

A temporary password will be emailed to you. If you cannot remember what email you used to setup your login for Studycast please contact your account administrator.

I didn't receive a temporary password

1. Check your junk or spam email folder for any emails from [e-mail]
   
2. Contact your local Studycast administrator, or Studycast Support for assistance resetting your password.

I'm logged into Studycast and want to reset my password

See the article for updating your user profile for instructions on resetting your password when logged into Studycast.

I need to update a password for another user on my account

See the Managing Users article for instructions on updating/resetting the password for another user on your Studycast account.

When logging in it says my account is "Locked"

1. The account will unlock after a set period of time.  Try to login to Studycast again after a couple minutes.
   
2. Contact your account administrator to have them unlock your account.
   

When logging into Studycast it says my account is "Inactive".

Contact your account administrator to have them reactivate your account

I'm using a fast switch and need to update all of my linked logins

Passwords must be updated before they expire.  If a password expires you will need assistance from Studycast Support.

To change/update your fast switch account passwords (before they expire):

1. On the Studies page, click Profile in the top right corner.
2. In the User Profile window, check the Change password box.
3. Enter your old password. This is the password you used to log into the Studycast system today.      
4. Enter a new password that conforms to the security policy listed at the bottom of the window.
5. Enter the new password a second time to confirm.
6. Click Submit.
7. In the Update password for fast switch accounts window, click Yes, update passwords.