If a user reaches the threshold for failed login attempts, the username will be locked. As the administrator, you can unlock a user’s locked username. When unlocking a username, it is a good idea to reset the password at the same time. To reset a user’s password and unlock the username,
- Click Admin at the top of any page.
- In the menu on the left side, select Users.
- Find the user whose username you need to unlock and click the edit icon in the ID column.
- In the General settings tab, click the Unlock account button.